Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Shikaka Casino collects, uses, stores, and shares information when you visit our site, register an account, or use our services. We aim to be clear about your rights and how to exercise them. If you have any questions or requests about your personal data, please contact us at [email protected].

1. Legal Status

We act as the data controller for the personal data we collect unless otherwise stated. We process personal data in line with applicable data protection laws, including the rights and principles set out under the GDPR where it applies.

You can contact our data protection representative or support team at [email protected] for privacy-related queries, requests, or complaints.

2. Registration and Login Process

When you register an account or log in, we collect information necessary to create and manage your account. This typically includes:

• Contact details (such as your name and email address)
• Account credentials (username and hashed password)
• Date of birth or age confirmation where required to verify eligibility
• Profile preferences and communications choices
• Records of account activity (logins, session times, and platform interactions)

We use this information to set up and maintain your account, verify your eligibility to use our services, secure your access, respond to your requests, and comply with applicable legal obligations. Where required by law or for security reasons, we may request identity verification documents. We process such verification data under lawful bases such as compliance with legal obligations and our legitimate interests in preventing fraud and abuse.

3. Games and Software Providers

To provide an engaging user experience, we work with software providers and service partners. We may share limited personal data with those partners when necessary for service delivery, for example to enable gameplay features or to provide customer support.

Shared data is restricted to what is required for the partner to perform their role and is governed by contractual safeguards. Where possible, information is shared in pseudonymized or aggregated form. We do not disclose unnecessary personal data to third parties.

4. Bonuses and Promotions

We process personal data to administer promotions, bonuses, competitions, and marketing offers you opt into. This may include:

• Tracking eligibility for promotions
• Recording opt-ins, opt-outs, and promotional history
• Personalizing offers based on preferences and activity

Marketing communications are sent only with your consent where required by law, and you can withdraw consent or opt out of marketing at any time via your account settings or by contacting us at [email protected].

5. VIP and/or Loyalty Program

If you elect to participate in a VIP or loyalty program, we collect and process additional information needed to manage your status, points, and rewards. This may include activity records, tier level, and communication preferences.

We may use profiling to deliver tailored benefits and to manage program eligibility. You have the right to object to profiling for direct marketing purposes and can exercise that right by contacting us.

6. Payment Methods and Banking Terms

To support account administration and compliance, we may process information related to transactions and payment service providers. We do not retain sensitive payment credentials beyond what is required by our service providers for processing purposes.

We use transaction metadata and identifiers to reconcile records, prevent fraud, and meet legal and regulatory obligations. Such processing is carried out under lawful bases including contract performance, compliance with legal obligations, and our legitimate interests.

7. Key Terms and Conditions

We collect and process account and activity data to enforce our terms and conditions, to identify and prevent abuse, and to manage account restrictions. This includes:

• Account status and sanction records
• Logs of communications and support interactions
• Records related to compliance checks and investigations

Data retention is limited to what is necessary for the purposes described, including legal, regulatory, and tax obligations. We retain records for periods required by applicable law or to defend our legal rights. If you have questions about retention periods or wish to request erasure or restriction, contact us at [email protected].

8. Mobile and Technical Features

When you access our services via mobile devices or browsers, we collect technical and usage data to provide and improve the service. This may include:

• Device type and operating system
• IP address and approximate location data for security and compliance
• Browser and app performance metrics
• Analytics data to measure usage and improve features

We use cookies and similar technologies for functionality, analytics, and preferences. You can manage cookie and tracking settings through your device, browser, or account preferences. For help managing these settings, contact [email protected].

9. Security and Fair Play

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. Measures include access controls, encryption in transit, regular security reviews, and monitoring for suspicious activity.

Where automated systems are used to support fair play, security, or detection of misuse, we ensure decisions affecting you are explainable and subject to review. You may request human review of any automated decision by contacting us at [email protected].

10. Responsible Gambling Features

We process personal data to support responsible use of our services. This may include:

• Monitoring activity to identify patterns of potentially harmful behavior
• Enabling self-imposed limits, time-outs, and account restrictions
• Recording requests for exclusion from services

These measures are carried out to protect your welfare and comply with applicable responsibilities. You can request tools or support through your account settings or by contacting [email protected].

11. Advantages and Disadvantages

Sharing personal data with us allows us to:

• Provide registered account services and personalized experiences
• Manage your account securely and respond to requests quickly
• Improve services and tailor communications to your preferences

Potential disadvantages include the inherent risk of data breaches and the need to share limited data with trusted service providers. We mitigate these risks through security controls, strict contracts with partners, and ongoing monitoring.

12. General Casino Information

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will publish the effective date of any update and, where required, seek your consent for significant changes.

If you wish to exercise your data protection rights, have concerns about our data practices, or need further information, please contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority where relevant.

We will respond to verified requests to access, correct, erase, restrict, or port your personal data in accordance with applicable law. We may require proof of identity to process certain requests to protect your and others’ data.